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Returns & Refunds

Should you be dissatisfied with a purchase from kyotopearl.com, you may return unused products in their original packaging and with all labels intact within 14 days from the day you place your order for full refund of the product price or an exchange to the same value. This excludes any item purchased via voucher code or on sale.

Due to hygiene requirements, earrings and products of a pierced nature can only be returned if they are unworn and with intact labels. This is in accordance of the Sale and Supply of Goods Act.

The cost of returning your purchase where we have sent the wrong or damaged item in error will be refunded. We recommend that you use an established courier company, with recorded delivery. Kyoto Pearl will reimburse you. We do not accept responsibility until a member of our staff has signed for the goods. 

Please include the delivery note sent to you, which contains the order number and order details.  


Kyoto Pearl offers a full 12-month warranty with all our products.


Please contact us on info@kyotopearl.com outlining the problem you have encountered with 14 days. Photographs of your faulty item are helpful and can assist in dealing with your case.


You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.

Kyoto Pearl
Magnolia House
Spring Villa House
United Kingdom